Help & Support
For Web Submission Support, three support options are available:By Telephone:
Person-to-person telephone support is available from 8:00 am to 6:00 pm (EST). Call our toll-free line at 888-890-1995.
By E-mail:
Send e-mail to Technical Support at helpdesk@epacdx.net with "Technical Support" in the Subject line.
By Fax:
Assistance requests are accepted 24 hours a day at 703-227-4199. Support personnel will respond to faxed requests Monday through Friday from 8:00 am to 6:00 pm EST/EDT.
We also have lists of Frequently Asked Questions that you might find helpful.